Running a successful trucking company can be a daunting task. However, the trucking industry is snowballing with the increase in online shopping; there are more packages than ever needing to travel all over the country. Here are three practical techniques to help your trucking business drive past the competition.
1. Utilize Omni Channel Contact Center
Omnichannel contact center provides enterprise-level call center software solutions for companies that rely on call centers to interact with their customers, process orders, and arrange deliveries. Utilizing this type of service will help your trucking business skyrocket through increased sales and better customer retention.
The better the customer service you can provide, the more impressed your customers and potential customers will become. The recent trend has been away from intensive customer service choosing the cheapest option instead. Large companies thought they were increasing profits by reducing expenses when they cut customer service. However, what they found was that customers stopped by loyal to companies that didn’t provide high-quality customer service.
Companies have learned that customer service is even more important than having the lowest price for most customers. An omnichannel contact center can provide the software solutions you need to get the most out of your call center.
2. Improve Real-Time Reporting with Telematics
Fleet tracking telematics provides real-time GPS location for vehicles to determine the exact location and to report problems immediately. Being able to track every truck in your fleet will allow you to accomplish several things.
First, you will be able to provide customers with real-time updates on when the truck will arrive at their location. Second, it will allow you to stay on top of problems, including accidents, engine failures, and delays due to construction. Third, tracking your trucks will let you get a clearer understanding of where your trucks are regularly going. Being able to see the big picture in regards to where your trucks are traveling will allow you to condense runs and combine shipments where it makes sense to cut down on routes and decrease expenses but making your company more efficient.
3. Download Quickbooks to Carefully Track Expenses
Too often in the chaos of running the day-to-day operations of a business, it is easy to lose track of expenses and revenue per trip, per customer. However, without carefully tracking all costs, you can be losing money without even realizing it. It may think you are doing well because you have cash continually coming in, and your customer list is growing, but at the end of the year, you realize you are still in the red.
Tracking all of your revenue and expenses in Quickbooks will allow you to see your profit margin on every aspect of your business. You will also be able to print out monthly analysis of all the money moving in and out of your business. Taking time to examine your financial status every month will allow you to make decisions and adjustments to your operations before there are massive problems. Waiting until you have to compile your taxes to take a look at your company’s overall financials can be the death of your business because you won’t realize how significant the problems are until it is too late.
There are many other resources you can utilize to increase the effectiveness and productivity of your business. The more efficient your trucking company is running, the lower your expenses will be, and the more profit you will make from your revenue stream. Additionally, you will be able to increase revenue as you streamline your operation and increase your capacity. Takes steps to decrease expenses while simultaneously increasing revenue will make your business skyrocket.